Why Do You Need Managed IT Services and Field Support?

Computers aren’t there just to help us make calculations easy; they do a lot more. Reliable IT systems help us to run all our daily activities smoothly and securely.

You may be one of those who feel that you have a secure computer service philadelphia and that an outage from the IT system installed at your workplace isn’t remotely possible. However, system outages do not wait for an invitation. They come calling in at their convenience. That’s why you need to be more wary about the IT systems installed, the backups available and ways to deal with a possible computer system outage.

Outages: The Impact

The financial impact of computer system outages and downtime can be really huge.
Dunn & Bradstreet reports that 59% of Fortune 500 companies have to endure a downtime of nearly 1.6 hours every week. Effectively, it means a loss of nearly $896,000 weekly or around $46 million a year, if the organisation has around 10,000 employees paying an average salary of $56 per hour to each.

Another report by IBM Global Services in 2008 stated that the average revenue cost of an unexpected application outage was as high as $2.8 million dollars per hour. What’s more, an outage at the source can affect the entire chain of services and products offered by a business!

System outages can have two different impacts on an organisation:

1. Loss of data – Since computer systems have a lot of data, the system outage can have a significant legal and financial impact. Organisations need to invest heavily in backup and reliable IT systems so that the effects are minimalised.
2. Loss in application service – The outage and its impact also varies according to the type of application and the company.

Another report by KPMG states that around 24% of organisations feel that having a downtime of more than 2 hours is unacceptable.

The Challenges

Downtime and system outages can occur once in a while. A robust and secure IT system can lessen the impact of system outages considerably today. In fact, administrators too should be more careful about the changes they make.

• Well, you might ask why these outages occur. The Visible Ops Handbook by the IT Process Institute has an interesting take on the matter and says that around 80% of system outages happen because of ill-planned changes by the administrators or developers.
• 60% of Availability and Performance errors happen because of misconfiguration, reports a study by Enterprise Management Association.
• There is something to do with the 80% stats! Another independent study by Gartner suggests that in 2015, 80% of the outages of a serious nature will be caused due to ‘people and process’ issues.

Why do you think there is such a need for a reliable IT system today?

For one, it is to protect the user data and valuable information. IT systems often run a whole complex multitude of processes and computer outages can result in loss of some valuable data. Daily backups might be a necessity and you need to ensure that you can restore the system as quickly as possible.

Good IT Support helps you get tasks done on time, drive in performance and prevent system outages. What you need to understand is that a good IT support company can guide you through all the technical matters to help you prevent system outages and more, to minimise disruptions to the business.

How important it is to avoid downtime?

According to a number of companies, system outages and downtime need to be avoided at all costs. A survey by Information Technology and Intelligence Corp. stated that one out of ten companies wanted more than 99.999% availability.

You need to have an IT Support that knows the in and out of how the systems work, and be able to guide you properly. After all, fewer computer system outages mean more profits!

What do you think now? What is the first step you are going to take to make your IT system reliable enough?