How to Prepare for An IT Support Technician Interview
Interviews present us with the opportunity to sell ourselves. However, the greatest challenge one can ever face as a professional is accurately and positively setting himself or herself apart from a sea of job seekers. Even with the right professional skills and experiences, meeting an interviewing panel can seem complicated. As an IT expert, there are several steps that you can take to boost the chances of winning the confidence of your audience. The more you practice these observations, the higher you stand the chances of acing the interview.
The pre-interview tips in the subsequent paragraphs will help you stand out among other IT support technician interviewees.
Understand the job description
Puzzling out IT job descriptions offer valuable insights that can present you like the most competitive candidate. Be particularly keen on the first few bullet points of every section of the job description. The elemental items usually emphasize the obligations you will be required to meet as an IT support technician. If the job description has some ‘preferences’, focus on them during the interview. They are a stepping stone to grasping the opportunity. For example, a job outline can pinpoint “experience with ERP software is an added advantage” as a bias. Consequently, steering the conversation towards ERP software during the interview will earn you bonus points.
On a different note, grasping the job description helps you identify the keywords. Mirroring how you meet the keywords during the interview will present you as a candidate perfectly aligned to the job description.
Know your potential employer
Before setting foot in the company’s headquarters’, get a good baseline of knowledge about them. This will help you tackle the question ‘why would you want to work for us.” Additionally, substantial knowledge about the employer provides useful insights for questions you can have for the interviewing panel.
For example, if you have been invited to an interview with Fusion Computing Limited IT Support Toronto, the company’s website is such a rich source of information. Look through their mission statements, latest accomplishments, products and services, and culture. If they have a theme, they cling to, such as ‘the hub of success’, ensure that it equally reflects in the way you present yourself during the interview. On the other hand, a company’s social media profile unearths how the organization manages its public image. Additionally, you may uncover some red flags from their social media profiles, which can be directly related to your job IT support technician job description.
Furthermore, the company’s profile on LinkedIn presents you with its array of connections. On the platform, you can identify one or two current or former employees of the company, connect with them, and ask for insights that will help you excel in the interview.
Refresh your technical knowledge and prepare for tests
During your scrutiny of the job description or interactions with an existing or former employee of the company on LinkedIn, you can encounter a few technical requirements that you are not familiar with. It could be hardware, software, or a system run by your prospective employer. Apart from rehashing what you already know, make an effort to familiarize yourself with the unknown. These include the latest trends in the job market.
Additionally, some interview processes can test both your technical and soft skills. This will require that you fix malfunctions during the interview or provide any other practical solutions. Furthermore, you can be expected to demonstrate how you can handle various IT-related requests from both angry employees and clients. Rehearsing on such challenges gives one a competitive edge while facing the panel.
Consider stories that will steer the conversations to your advantage
Nowadays, IT jobs require more than an encyclopedia of computer-related knowledge. You employer wants to ensure that apart from seamlessly handling the various IT roles in the organization, you can also productively work with other employees and clients. To effectively make a good first impression, have accounts that reveal you have what the employer requires.
Identify some of the most significant achievements you will talk about during the interview. That demonstrates a great mastery of both technical and soft skills. Learn to exemplify what you did for your past employers worth a celebration. For example, streamlining various IT operations that yielded fast response to customer queries can be a bonus. Bring out soft skills such as leadership, teamwork, and informed judgment during your narratives.
Do not consider the interview as a test, and hence think about other non-work related stories that portray your personality. If you have volunteered for some community works before, let such be part of the narrative.
Rehearse on your most nervous encounters that could pop up during the interview
There are those nervous encounters that bear a high potential of sweeping us off our balance. For example, a past firing or reasons why you always shift employers from time to time, which suggests disloyalty. On a different note, it could be the salary you are seeking and reasons why you deserve such a hefty package for your services. If such questions arise unexpectedly, they could chill the conversation. Consequently, you need to formulate plans on how to tackle such questions. Practice your answers way before the big day to cement your confidence. If the edgy items do indeed pop-up, you won’t flounder to answer them.
Finally, do not hesitate up to the last minutes to decide on your grooming for the interview. Get your interview outfit ready early enough so that you are not thrown into panic attacks hours before the meeting. If you have to style your hair, do it early. Not to forget is the makeup kit in case you will be applying some. Additionally, know what not to bring to the interview that will put your chances of grasping the opportunity at stake.